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Updated - 2-27-24

Title:  Help Desk / Desktop Support Technician

We are looking for a Full Time Employee

Title: Desktop Support Technician II

Job Type: W2

Pay: up to $60,000

Term: Full Time

Hours 8:30 AM - 5:30 PM Central

Job Description:

Sublime Computer Services is the Managed I.T. Department for small and medium sized businesses in middle Tennessee. Our client base continues to grow and we need another technician. We are looking for someone to help us continue to grow who is interested in advancing in their own skills and position within the company.

The Desktop Support Technician (Technician) for Sublime Computer Services will be employed to provide exceptional customer service and act as part of the Sublime help desk. The Technician must be able to quickly and correctly diagnose what is wrong with a computer system and how best to fix it. If there is no way to repair an issue in a timely manner via remote control, then an onsite visit is required. The Technician will be dispatched to resolve the issue. The Technician will exhibit a desire to help people, good communication skills, patience, flexibility, good time management skills, and the ability to start and finish projects without micromanagement. The Technician must demonstrate a blend of technical skills, customer service skills, and responsibility in order to perform their job well.

Opportunity:

  • You will be able to help the small / medium business community.
  • You will be in a good position within a growing company.
  • You will be constantly learning new things.
  • Your income is based on performance.

Desired Qualifications:

  • 3-5 years of experience in technical support.
  • Diploma from a Computer Technical School or Bachelors of Science
  • Certifications: A++, MCP

Travel: 15% Metro Nashville and surrounding areas

Primary Duties and Responsibilities:

  • Display a positive, confident and supportive attitude at all times to the team and to our clients
  • Provide telephone and remote support to our wide variety clients and industries throughout the United States
  • Evaluate a client issue, assign severity level, determine the problem source, resolve the issue or escalate to appropriate personnel
  • Use knowledge based system and other tools to deliver technical support solutions
  • Log client data, including contact information, problem statement and resolution in appropriate tools
  • Install operating systems, support and maintain client computer systems
  • Assist clients with device setup and education
  • Work with 3rd party vendors (software, hardware, ISP) to fix client issues
  • Proactively find new technology trends and solutions to better serve our clients
  • Write technical documentation for installations, configurations, or education

Skills:

  • The ability to solve problems by applying logic
  • Excellent computer skills
  • Excellent voice and phone skills that provide an Exceptional Customer Service Experience
  • A deep understanding of how the Windows operating system works
  • Understand How to add and modify users in Active Directory
  • Understanding of how to use and configure TCP/IP, DNS, and DHCP
  • Ability to work from home unsupervised
  • Follow technical instructions
  • Attention to Detail
  • Virus, spyware and malware removal
  • Install printers, scanners and peripherals
  • Install patches and updates
  • Able to lift 75 pounds

A list of client applications that we support:

  • Windows OS: Windows 10 and 11
  • Mac Os: X
  • Antivirus: Deep Instinct, Huntress
  • Networks: Wired and wireless
  • Backup Software: Veeam, StorageCraft, Datto
  • Cloud Software: Screen Connect, Kaseya BMS and VSA, IT Glue, G Suite, Office 365
  • Microsoft Azure: Azure AD, Windows Virtual Desktops, Intune, Auto Pilot
  • Virtualization software: Microsoft Hyper-V, Vmware
  • Client Software: Quickbooks and industry specific software
  • Mobile Hardware: Iphone, Android phones, Windows Mobile
  • Firewalls: Meraki, Fortinet, Unifi, Sonicwall
  • Network Equipment: Meraki AP's and switches, Cisco ASA, Unifi AP's, Araknis Switches
  • Server hardware: Dell and IBM

__________________________________________________________________________

We are looking for a full time Systems Administrator - Send resume to techresume@sublimecomp.com

Job Description:

Sublime Computer Services is the Managed I.T. Department for small and medium sized businesses based in Middle Tennessee. Our client base continues to grow and we need another Systems Administrator. We are looking for someone who is interested in advancing their own skills and position within the company.

We are looking for a Systems Administrator for Sublime Computer Services who will be employed to provide exceptional customer service and act as second tier support of the Sublime help desk. The Systems Admin will perform complex systems support functions requiring in-depth knowledge of systems, systems applications and system interfaces. The Systems Admin will exhibit a desire to help people, good communication skills, patience, flexibility, good time management skills, and the ability to start and finish projects without micromanagement. The Systems Admin must demonstrate the above mentioned blend of technical skills, customer service skills, and responsibility in order to perform their job well.

Opportunity:

  • You will be able to be part of a smaller team with agility to change and flexibility.
  • You will be in a good position within a growing company.
  • You will be constantly learning a wide variety of new things.
  • Your income based on performance and responsibilities.

Requirements:

  • 5+ years of experience in application support.
  • Bachelor's degree in Computer Science, Information Systems or related field preferred or equivalent work experience or certifications
  • Highly knowledgeable in server hardware, Windows Server OS, software and backup software

Travel: 15% Metro Nashville and surrounding areas

Primary Duties and Responsibilities:

  • Display a positive, confident, and supportive attitude at all times to the team and to our clients
  • Provide telephone and remote support to our wide variety clients and industries throughout the United States
  • Champion the implementation of Microsoft Azure for our clients
  • Design and install server equipment
  • Implementation, maintenance, monitoring and adjusting IT systems to achieve optimum security and performance.
  • Be the company subject matter expert on critical core systems as assigned and stay current on the state of the art on systems employed
  • Ensure critical systems have adequate backups and can be recovered within service level agreements
  • Log client data, including contact information, problem statement and resolution in appropriate tools
  • Install operating systems, support and maintain client computer systems
  • Assist clients with device setup and education
  • Work with 3rd party vendors (software, hardware, ISP) to fix client issues
  • Proactively find new technology trends and solutions to better serve our clients
  • Write technical documentation for installations, configurations, or education

Skills:

  • Time management and time tracking
  • The ability to solve problems by applying logic
  • Evaluate a client issue, assign severity level, determine the problem source, resolve the issue or escalate to appropriate personnel
  • Use knowledge based system and other tools to deliver technical support solutions
  • Proven experience with a scripting language - Batch and PowerShell
  • A deep understanding of how the Windows operating system works
  • Microsoft Windows Server 2008 through 2022 implementation and troubleshooting
  • Microsoft Windows 7 through 11 desktop operating system
  • Understanding of how to use and configure TCP/IP, DNS, and DHCP
  • Managing and designing Active Directory / Group Policy
  • Email migrations from Exchange to Office 365
  • Firewall installation and maintenance
  • Excellent voice and phone skills that provide an Exceptional Customer Service Experience
  • Ability to work from home unsupervised
  • Follow technical instructions
  • Attention to Detail
  • Virus, spyware and malware removal
  • Install printers, scanners and peripherals
  • Install patches and updates
  • Able to lift 75 pounds

A list of client applications that we support:

  • Windows OS: Windows 10 and 11
  • Mac Os: X
  • Antivirus: Deep Instinct, Huntress
  • Networks: Wired and wireless
  • Backup Software: Veeam, StorageCraft
  • Cloud Software: Screen Connect, Kaseya BMS and VSA, IT Glue, G Suite, Office 365
  • Microsoft Azure: Azure AD, Windows Virtual Desktops, Intune, Auto Pilot
  • Virtualization software: Microsoft Hyper-V, Vmware
  • Client Software: Quickbooks and industry specific software
  • Mobile Hardware: Iphone, Android phones, Windows Mobile
  • Firewalls: Meraki, Unifi, Sonicwall
  • Network Equipment: Meraki AP's and switches, Cisco ASA, Unifi AP's, Araknis Switches
  • Server hardware: Dell and IBM