Responsive

For our company the biggest benefit of working with Sublime is their responsiveness.  The team responds to our needs quickly and has always taken care of us.

Always Available, Consistently Delivers

Sublime provides consistent and focused monitoring for our networking needs.  This is a benefit that relieves ourselves of having to hire and retain that skillset in-house.  Sublime is always available for our questions and when issues arise they consistently deliver on their services to us.

All About Quality

The service is all about quality not quantity.  I know nothing about computers so I need someone who knows things. The biggest benefit of working with Sublime is I can go to an actual person with a question and get an answer quickly.

A Personal Approach To IT

I would highly recommend Sublime because of their personal approach to IT.  They are dependable, trustworthy, and have great communication with us.  This is key with the issues and concerns we have in the financial industry.  It is great working with folks that are not intimidating in an area that most of us are highly intimidated by.

They See The Big Picture

Knowing that Sublime is our IT partner means that we can actually get help when things break, which was not the case in the past.  I love that Sublime sees the big picture and doesn't have a "we don't do windows" attitude.  They help with ALL our technology that is critical to our operations and workflow.

Proven Service Since Day 1

I take great comfort in knowing that Adam and his team will always be there for me and there are no hidden or add-on project costs.  They have proven that to us since Day 1.  They work to prevent IT problems from occurring.  We are very happy with Sublime!

So Much Happier!

Our staff is so much happier with not just the quality of service, but also the great attitude that comes with the service.

Choose Sublime! You Won’t Regret It.

If you are looking for someone to take care of your technology needs, then choose Sublime! You will not regret it.
Sublime is very responsive to our issues and always there when we need them. The technicians have been polite, professional, and knowledgeable. We feel that we can walk through any obstacle that may come with Sublime on board.

Sublime Is Reliable

 

I think Adam and his staff are great to work with.  We call them day or night to help us with our IT solutions!!

Complete And Total Service

 

The benefit of working with Sublime Computer Services is that I have the assurance that someone is there to help the staff with any PC problems that rise.  It helps to know that I am not having to search for someone every time someone has a problem. With my experience the service time is also timely. I am also grateful that we have someone to retrieve a quote for us on any new computers that we need and all I have to do is just order using a few key strokes and pay.  It comes down to saving time and I think with anyone in today’s world that is significant because that is one of the largest benefits to any company.

 

To anyone that is thinking of choosing Sublime, I would tell them to definitely give it a chance and I think they would be satisfied with the complete and total service they will receive.

Sublime Provides Valuable Experience

 

Your price is not extremely high considering the knowledge that you and your staff have. The IT company that we had prior to you was slightly lower in cost as was the quality of work. They were unable to secure and maintain our network the way our company requested. Therefore, it is well worth paying the extra cost for knowledgeable IT support.

Monitoring our system is very high on our companies list. Our systems contain confidential information.  We want to make sure that there is minimum chance of cyber-attacks. We are also very pleased with the quick response from your IT support team when we have a computer issue that need to be resolved right away. Your maintenance of our backups and monitoring each computer and server gives us a piece of mind. I would also like to add that the person that maintains our software has complimented you and your IT staff. He has noticed the changes that you have made toward securing our network and said that your company has fixed many issues that were happening due to our past IT company.

In conclusion, I would recommend Sublime Computer Services for IT support to anyone looking for a knowledgeable and reliable IT company. Again, the pricing is well worth knowing that you have support there when you need it and monitoring your system 24 hours.

Sublime Provides Prompt And Professional Service

 

Recently, we walked in the office early one morning to discover we had no internet connection. The Sublime help line was called a little after 6: 30 a.m. on a Friday morning expecting to leave a message, but it was surprisingly answered by none other than Adam, the owner. He proceeded to walk through how to get the connection re-established. Once we were back online, he remotely accessed our system to ensure there were no other issues.

This is not uncommon for Sublime. If we call or email them, they usually resolve our issues within hours, not days, so we can stay productive.

We have previously dealt with other IT companies only to have to wait days for a return call resulting in unnecessary extended downtime.

If you are looking for an IT company, I would highly suggest Sublime Computer Services. They provide prompt and professional service keeping our computer system running with little downtime and free of crippling malware.

Makes Our IT Budget Predictable

The maintenance contract has allowed us to be fairly predictable with our IT budget. I like that as we have grown in our needs, Sublime has been able to grow as well. We are much more technologically intensive than a standard office environment, so careful planning along with quick, decisive action is necessary to ensure that we are running properly.

One of the biggest selling points for me is that l am able to have a personal, one on one, relationship with Adam. Although that gets more difficult as companies grow, I like knowing that our company is more than just a check in the mail every month. Adam's team is part of our team.

Professional And They Understand The Industry

Since we started using Sublime Computer Services our employees no longer have to manage IT tasks as a “part-time job.”  Our people are more focused on their primary job responsibilities and are more productive.  Sublime Computer Services has a clear and well-documented understanding of our network architecture.

Sublime Computer Services understands their industry and products; their prices are competitive; they treat you as a professional.

Sublime’s Service Rivals A Multi-Million Dollar IT Department

The greatest benefit to partnering with Sublime Computer Services is the peace of mind that our company has an IT solutions partner that rivals any Fortune 500 company.  I have worked for the two largest tire companies in the world and the service level from Sublime rivals those multi-million dollar budget IT departments. Hands down, Sublime is head and shoulders above the rest in solving the issues right the first time.

Adam Bell does a phenomenal job of screening potential support staff and the corresponding support level definitely shows.  As a former CFO of a multi-billion dollar corporation, I wouldn’t hesitate to outsource any of my internal IT groups to Sublime.  This is the level of confidence I have in Adam and the entire Sublime team.

Upfront, Honest, Credible

Dependability and integrity are hard to find these days, but Sublime Computer Services delivers these traits. Adam and the Sublime team take care of our business like it was their own. They are upfront and honest about our technology needs (good, bad, and ugly), then present us with credible options that work better for us. The biggest benefit of working with Sublime Computer Services has been their availability and promptness of response. Their reliability is unmatched!

Saved Our Company Thousands Of Dollars

One of the biggest benefits of using Sublime Computer Services is that they can remotely correct problems on our desktop and laptop computers. Response time is critical in our industry to prevent costly downtime. Sublime’s commitment to providing fast response time has saved our company thousands of dollars over the last 5 years. If you are looking for an IT company, then I recommend Sublime Computer Services for their excellent customer service and very professional, knowledgeable staff.