Title:  Desktop Support Technician

Desired Qualifications:  2 years of experience in technical support.  A degree or diploma in Computer Science, Management Information Systems or related field is a plus.  Microsoft Certifications, such as Microsoft Certified Systems Engineer (MCSE), Microsoft Certified IT Professional (MCITP) or Microsoft Certified Desktop Support Technician (MCDST)

Term:  Contract to Hire

Travel:  30% Metro Nashville and surrounding areas

 Job Description:  The Desktop Support Technician for Sublime Computer Services will be employed to perform desktop support and initial triage of incidents reported to the Sublime help desk.  The duties are wide ranging and vary widely with multiple organizations.  The duties will include installing, supporting, and maintaining computer systems, planning for and responding to service outages and other problems. The Desktop Support Technician must have a strong desire to help people.

The Desktop Support Technician must demonstrate a blend of technical skills and responsibility in order to perform their job well.  Knowledge of operating systems and applications are required, as well as hardware and software troubleshooting, but also knowledge of the purpose for which clients use their computers.

            A very important skill is problem solving under various sorts of constraints and stress. The Desktop Support Technician is on call when a computer system goes down or malfunctions, and must be able to quickly and correctly diagnose what is wrong and how best to fix it.

            The Desktop Support Technician will exhibit a desire to help people, good communication skills, patience, flexibility, good time management skills, the ability to start and finish projects without micromanagement, the ability to follow and create procedures, the ability to create documentation and enjoy being in a constant state of learning.

 A basic list of applications and hardware that our clients use: 

Server Applications:  SBS 2003/2008, Active Directory, WSUS, DNS, DHCP, Group Polcy, FTP, Exchange 2000/2003/2007, SQL 2000/2005, IIS, Print Server Management and VMware.

Antivirus:  AVG, Trend Micro, Symantec and Kaspersky

Firewalls/Routers:  Watchguard, Sonicwall, Consumer Routers for Comcast, and ATT.

Networks:  Wired, Wireless and Network accelerators

Backup Software:  Windows Backup, Acronis, Symantec, Image for Windows, Macrium.

Cloud Software:  Logmein, Dropbox, Google Apps, MS Sharepoint, MS CRM, Zoho CRM.

Client Software:  MS Office suites, Open Office and Quickbooks

Mobile Hardware:  Windows Mobile, Palm, Blackberry, Iphone and Google phones.

Please submit your resume to resume@sublimecomp.com .  In your email please list the applications and hardware that our clients use with which you are proficient and to what degree.